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How our terms protect your account and payouts

When you open an account on aplikasi judol, you agree to the terms that keep your wallet, deposits and withdrawals secure.

Account access rulesPayment and withdrawal termsYour data and privacy
aplikasi judol How our terms protect your account and payouts
REACH OUR TEAM

How to contact us about your account

Live chat Open the chat widget in your account lobby any time. Our team responds during support hours to answer questions about your deposits, withdrawals, terms updates or account settings.
Email support Send details to our support address and expect a reply within 24 hours. Include your account email and username so we can locate your account and help quickly.
In-app help The Terms & Conditions link and FAQ appear in account settings on mobile and desktop. You can review our full policy there or flag a concern directly from the help menu.
YOUR PRIVACY MATTERS

How we protect your data and handle disputes

Data security

Your account credentials, payment methods and transaction history are encrypted and stored on secure servers. We never sell your personal data. Cookies on our site track your session and preferences only; you can disable them in your browser settings.

Withdrawal verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we verify your identity and check that the receiving wallet matches your signup details to prevent fraud.

Account suspension and closure

If we detect unusual activity, duplicate accounts or breach of terms, we may suspend your account pending review. You can request account closure any time; we'll process it within 7 business days.

Dispute resolution

If you dispute a transaction, contact our support team with the round ID and time. We investigate within 5 business days and update you on the outcome by email or chat.

Data retention

We keep your account data for as long as your account is active. After closure, transaction records are retained for 7 years to comply with financial regulations in Indonesia.

Requesting changes

You can update your email, phone or banking details in account settings. To request deletion of personal data where local law permits, contact support with your account email and we'll guide you through the process.

Questions about our terms and your account

On the login page, tap 'Forgot password?' and enter your account email. We'll send a reset link within 2 minutes. Click it, create a new password, and sign in. If you don't receive the email, check your spam folder or contact support.

No. The terms require one account per person. If we detect multiple accounts linked to the same identity, email or payment method, we will consolidate or close duplicate accounts to comply with our policy and anti-fraud rules.

We accept DANA, OVO, GoPay and QRIS, plus direct bank transfer to our partner banks. All deposits are processed instantly when using mobile wallets. Transfers may take 1-2 hours depending on your bank.

After we verify your request, funds return to your DANA, OVO, GoPay or QRIS wallet within 5-30 minutes depending on your bank or wallet provider. Weekend or public holiday delays may occur.

Go to account settings and select 'Close Account'. Confirm your choice and we'll process it within 7 business days. Your remaining balance will be withdrawn to your registered payment method unless you request otherwise.

Your account funds are held separately from our operating accounts. We do not cover losses from play, but we protect against theft or platform error. If a transaction error occurs, contact support with your round ID to dispute it.

Terms updates may occur; we notify you by email and in-app at least 14 days before they take effect. You can accept the new terms or close your account. Continued play means you accept the updated terms.